At Mystic Oasis, your satisfaction is important to us. We strive to ensure that every product and service meets your expectations. Please read the following guidelines regarding refunds and returns:

Physical Products:

• If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your package. We will provide instructions for returning the item and will cover the cost of return shipping. Once the return is received and inspected, a replacement or full refund will be issued.

• If you wish to return an item for reasons other than damage or error (for example, change of mind), you may do so at your own expense. Items must be returned in their original condition, unused, and in the original packaging. Refunds for such returns can be issued to your original payment method or as store credit, at your preference.

Digital Services:

• Due to the nature of spiritual and digital services, all completed readings and distance services are non-refundable. This includes no-contact or video readings once they have been delivered.

• If you need to cancel or reschedule a session, please refer to our Terms of Service for our cancellation policy.

Digital Products:

• All digital products (such as PDFs, guides, or downloadable content) are non-refundable once purchased. Please review product details carefully before completing your order.

Additional Information:

• Please retain your proof of purchase and shipping receipt when returning items.

• Refunds will be processed promptly upon receipt and inspection of returned items. Processing times may vary depending on your payment method.

• If you have any questions about your order or our refund process, please do not hesitate to contact us directly.

At Mystic Oasis, we are committed to providing a thoughtful and professional experience, and your satisfaction is our priority.